Course Description 

The customer may be right but that does not mean that all customers are easy to deal with. Someone who has worked in customer service can tell you that you need to have the right skills to be able to deal with unhappy customers.

This workshop will give you techniques that will help you to disarm unhappy customers and what you should be doing to provide good customer service.

The course will elaborate on:

• Communication Basics;
• Managing Customer Relations;
• Handling Customer Conflicts – Handling difficult customers.

Course Objectives  

The objectives of the course are to enable participants to:

• Be better at communicating with customers to prevent customer complaints;
• Develop techniques to handle difficult customers;
• Understand why it is important to respond positively;
• Understand recent complaints at client department;
• Understand the Customer Service Continuum; 

Learning Outcomes

By the end of this course, participants will be able to:

• Understand how communication play an important role in preventing customer  complaints;
• Learn techniques to develop client relationships;
• Develop service recovery techniques;
• Learn and apply a basic technique to handle difficult customers.

    Duration

           1 day

    Hours To Be Earned

           6 Hours

    Certificate

    Price

           Rs 2000