Course Description 

This course has been devised to provide you with a better understanding of your roles and how you contribute in the organisational structure. With the implementation of the Public Sector Business Transformation Strategy, this course will help you to better understand how it is important to motivate yourself and be more engaged in what you do.

The topics which have been designed will help you to be more conscious about your communication skills and how to deliver service to both internal and external customers effectively.

Furthermore, motivation is another aspect which you will learn during this four-day programme which will help you to motivate your team towards achieving organisational goals.

The course covers the following topics:

• Communication and Customer Service
• Quality Management and Smart Processes
• Productivity Management and Work Commitment

Course Objectives  

The objectives of the course are to enable participants to:

• Improve your communication skills;
• Improve the delivery of customer service;
• Be aware how alcohol and drug abuse impact on productivity
• Understand why ethical behaviour is important for the smooth running of the organization,
• Apply techniques of quality and productivity management.
• Understand the concept of SMART and its applicability at work.
• Consider gender issues at work.

Learning Outcomes

By the end of this course, participants will be able to:

• Develop communication skills and overcome barriers to communication
• Better understand the role of internal and external customers
• Know how quality management can be an innovation in the public sector
• Learn how productivity management can lead to better performance
• Develop an ethical behaviour

Click Here to register for this course

    Duration

          3 days

    Hours To Be Earned

           18 Hours

    Certificate

    Price

           Sponsored by Ministry of Public Service, Administrative and Institutional Reforms