Course Description 

This course has been devised to provide employees operating at the frontline level, in the manual category, to understand their roles and responsibilities and how they contribute in the organisational structure. Everything that we do comes down to customer service, hence this course will empower manual grades workers to work towards a service and performance excellence organisation.

At a stage where Ministries will be involved in Public Sector Business Transformation Implementation, this course will help manual grades workers to understand how it is important to motivate themselves and be more engaged in what they do.

The course covers the following topics:

• Communication & Customer Service
• Productivity Management & Work Commitment

Course Objectives  

The objectives of the course are to enable participants to:

• Improve your communication skills;
• Improve the delivery of customer service;
• Be aware how alcohol and drug abuse impact on productivity
• Apply techniques for self-motivation performance and team work;
• Work with professionalism and integrity.
• Consider gender issues at work.

Learning Outcomes

By the end of this course, participants will be able to:

• Better understand how their communication skills affect them and people around them
• Understand what are their responsibilities in the organisation and how each one should contribute in delivering excellent service
• Understand why motivation plays an important role in performance
• Commit to employee engagement and make it a reality

Click Here to register for this course

    Duration

          2 days

    Hours To Be Earned

           12 Hours

    Certificate

    Price

          Sponsored by Ministry of Public Service, Administrative and Institutional Reforms