Course Description 

At work, some disagreement is inevitable. Quite often these disagreements lead to arguments and ultimately take shape of conflict. Conflict can arise for various reasons and particularly involve two or more people who have diverging values, approaches or opinions or ways of dealing with matters.

Conflict can be detrimental to an organisation if it happens in a situation where there is absence of management or poor management.

Conflict management is an approach that look into ways of “nipping the problem in the bud” and defusing the situation early-on, before it has time to develop into a deadly battle of wills.

Course Objectives  

The objectives of the course are to enable participants to:

• Conflict management;
• What causes conflict in any organisation;
• Methods intended for addressing conflict;

Learning Outcomes

By the end of this course, participants will be able to:

• Understand conflict resolutions;
• Be able to develop the skills & qualities a person should have in order to resolve conflict;
• Develop conflict management skills in the workplace;
• Develop conflict resolution techniques;
• Develop the right skills for success.

    Duration

           1 day

    Hours To Be Earned

           6 Hours

    Certificate

    Price

           Rs 2000