Course Description 

Any dispute that arises needs to be resolved in a very professional way. Negotiation and Mediation are two methods of dispute resolution where parties come together and state their issues and look for an appropriate outcome.

 Negotiation and mediation require almost similar skills and approaches, in other words, a win-win outcome or agreement.

Mediation involves two parties who jointly invite a third party who will facilitate the process in reaching an agreement. Mediation is about resolving the issue on basis of the positions of the two parties in dispute.

In some cases the mediator might need to be conversant with law such as contract law and even have access to confidential information data. However, the principles of mediation require that the facilitator understands the concerns of the two parties. Through joint or separate sessions with parties, the mediator helps both sides define the issues clearly, understand each other's position and move closer to resolution

Negotiation concerns obtaining agreement on interest that each party may have.

He will prepare them so that they can better negotiate and he will coach them during the negotiation.

Course Objectives  

The objectives of the course are to enable participants to:

Negotiation Skills

• Introduction to the themes of negotiation;
• Principles of negotiation;
• Preparation phase of negotiation;
• Processes of negotiation;
• Negotiation on simulated exercise.

Mediation Skills

• The Pros and Cons of mediation
• Taking a strategic approach to dispute and conflict resolution
• Preparing for mediation
• Understanding the mediation process
• Essential mediation skills
• Dealing with deadlock
• Closing the mediation and confirming the result
• Understanding when mediation is not appropriate and selecting the right alternative

 Learning Outcomes

 Negotiation Skills

• Better understand the principles and techniques of negotiations;
• Examine the negotiations process, the gaps and tools in its preparation;
• Differentiate between different negotiation strategies and explore the benefits of principled negotiations;
• To be more alert to the problems, barriers and pitfalls encountered during negotiations.

Mediation Skills

• Prepare and understand the mediation process;
• Develop the skills required for effective mediation;
• Learn the techniques of how to settle disputes effectively;
• Manage the mediation process and facilitate negotiation;

    Duration

           2 days

    Hours To Be Earned

           12 Hours

    Certificate

    Price

           Rs 4000