Course Description 

Developing good communication skills is very important be it in personal or professional relationships. 

Being able to understand the barriers to good communication will help you to better manage them. 

Improving communication skills make work and personal relations easier. Hence, developing the right techniques and enhancing your interpersonal skills are very much important in order to avoid bad experiences. 

Interpersonal skills are the life skills we use every day to communicate and interact with other people, both individually and in groups. 

In today’s working environment, it is not enough to have technical skills.

The course will elaborate on:

• Business Communication Skills
• The Study of Body Language 
• International Business Etiquettes 
• Dealing with difficult people 
• Public Speaking 
• Written Communication 
• Link between behaviours, interpersonal skills and Emotional intelligence.

Course Objectives  

The objectives of the course are to enable participants to:

• Organize information in a clear and concise manner;
• Be at ease when talking to public;
• Master paralanguage and body language at work;
• Be able to read people;
• Refine organizational behaviour;
• Explain why empathy is important at work;
• Link behaviours, interpersonal skills and Emotional Intelligence;
• Discuss coping strategies for dealing with troubling people and complex situations Intelligence 

Learning Outcomes

By the end of this course, participants will be able to:

• Explain what is good communication
• Identify communication styles and how to manage up, down, and sideways to people of all types.
• Suggest tactics for effective dealing with difficult people.
• How to read body language and how to use the proper one at work.
• A study of international business etiquettes.
• A guideline to how to write good English at work.  

    Duration

           2 days

    Hours To Be Earned

           12 Hours

    Certificate

    Price

           Rs 4500