Course Description 

This programme focuses on performance management at an organisational level; and at how performance frameworks can be developed to enable officers to work towards improving their work outputs.

The course covers the following topics:

• Performance Management and its importance in the public service
• Understanding Performance Management holistically. 
• The Strategic Importance of Performance Management
• The different performance management approaches.
• Performance assessment and the use of indicators..
• Creating right conditions for an effective performance management.
• Handling conflicts in performance management. 

Course Objectives

The objectives of the course are to enable participants to:

• Understand how performance management adds value to the Public Service and improves performance of employees. 
• Identify the necessary conditions for a successful performance management and performance issues specific to the public service. 
• Link individual performance to corporate outcomes
• Understand how to measure,improve and reward performance
• Understand how to overcome conflicts.

Learning Outcomes

By the end of this course, participants will be able to:

• Use performance management as a tool for effectiveness and efficiency in the public sector.
• Articulate with the different approaches to performance management.
• Know how to use the Key Result Areas and Key Performance Indicators in the performance management process.
• Know the importance of having a right condition for the performance management to be conducted.
• Know how to handle conflict situations in the performance management process.
• Use feedback mechanisms in the performance management process.

    Duration

           2 days

    Hours To Be Earned

           12 Hours

    Certificate

    Price

           Rs 4500