Course Description 

This course introduces participants to the key principles and practices that drive organisational excellence in the public sector. It emphasizes a results-oriented approach based on continuous improvement, innovation, strategic alignment, and stakeholder focus. The course also draws from internationally recognized excellence models (e.g., EFQM, Malcolm Baldrige) to help public officers foster a culture of high performance, accountability, and service quality within their ministries or departments.

Course Objectives  

The objectives of the course are to enable participants to

• Understand the concept and framework of organisational excellence.
• Identify the enablers and results criteria for achieving excellence in the public sector.
• Examine the role of leadership, strategy, people, processes, and partnerships in driving performance.
• Assess organisational practices against excellence standards.
• Foster a culture of continuous improvement and innovation.
• Explore best practices for achieving sustainable public value.

Learning Outcomes

By the end of this course, participants will be able to:

• Explain the principles and benefits of organisational excellence in a civil service context.
• Apply key components of excellence models to assess organisational performance.
• Identify gaps and opportunities for improvement in their departments.
• Project confidence and approachability through improved posture and gestures.
• Recommend strategic and operational actions to advance excellence initiatives.

    Duration

           1 day

    Hours To Be Earned

           6 Hours

    Certificate

    Price

           Rs 2500