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Course code:
Organizational Excellence
Middle Management


Course Title: Quality Management 

Course Description 


Quality is a crucial element which differentiates an organization from its competitors.  Quality is one of the parameters that drives a customer towards any business. Quality is about focusing on best practices, clear thinking and strategies in order to establish high levels of performance, enhance growth and alignment throughout the organisation.  

This course aims at emphasising on the need for quality and its management across the different Ministries in order to ensure that there is good delivery of service to the public at large.

The course will elaborate on:

  • The Quality Management culture;
  • People involvement approach;
  • The understanding of  customer focus;
  • The impact on organisational capabilities;
  • Continuous improvement;
  • Approach to decision making;




Course Objectives  


The objectives of the course are to enable participants to:

  • Understand the concepts of quality management;
  • Know how quality management is an innovation;
  • Understand the people factor in quality management;
  • Understand why Quality Management is an innovation that has reshaped the way companies commit to business objectives, sustain competitive advantage and achieve long-term success with tremendous impact;
  • Learn how quality management leads to right decision making;
  • Understand that quality is a journey and it aims at continuous improvement;
  • Learn how quality management enables to maintain good relationship with different stakeholders.




Learning Outcomes


By the end of this course, participants will be able to:

  • Define Quality Management;
  • Discuss the process of Quality Management such as Quality Planning, Quality Approach and Quality Assurance;
  • Understand the importance of Quality Management for continuous improvement;
  • Understand organisational capabilities and how they become sustainable through quality management;
  • Understand how organisations achieve excellence through quality management;
  • Know the impact of the people element in quality management;
  • Learn how companies use quality management to be innovative and competitive.



           2 days



    Hours To Be Earned

           12 Hours







           Rs 4000