Course code: xxxx |
Category: Organisational Excellence |
Level: Middle Management/Supervisory Level |
Course Title: Smart Process
Course Description
This 1-day course provides a practical introduction to the Smart Process Manual 2022 (Parts I–III) and its application in driving efficiency, effectiveness, and transformation across the public sector. Participants will explore the concept of Smart Process within the context of public sector reform, with a focus on lean management, business process reengineering (BPR), and alignment with the Public Sector Business Transformation Strategy – Pillar 5. Through guided learning, real-life case examples, and interactive activities, participants will learn how to critically assess and redesign public service processes to improve service delivery and operational performance.
Course Objectives
The objectives of the course are to enable participants to
Learning Outcomes
By the end of this course, participants will be able to:
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1 day
6Hours
Rs 2500
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