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Course code:
Organisational Change 
            Frontline/Supervisory/Technical Grades 


Course Title: Training Programme on Performance and Public Service Excellence for Frontline/Supervisory/Technical Grades

Course Description 


This course has been devised to provide you with a better understanding of your roles and how you contribute in the organisational structure. With the implementation of the Public Sector Business Transformation Strategy, this course will help you to better understand how it is important to motivate yourself and be more engaged in what you do.

The topics which have been designed will help you to be more conscious about your leadership skills and learn how to better motivate your teams.

Furthermore, productivity management is another aspect which you will learn during this five-day programme. This will help you bring about changes and be more performance- oriented in achieving organisational goals.

The course covers the following topics:

  • Fundamentals Of Digital Transformation
  • Communication And Customer Service
  • Leadership Essentials


Course Objectives  


The objectives of the course are to enable participants to:

  • Understand the key concepts of digital transformation/emerging technologies and their applicability
  • Understand Change, Identify and overcome obstacles to change
  • Improve communication at work
  • Examine leadership qualities and skills



Learning Outcomes


By the end of this course, participants will be able to:

  • Better understand how your communication skills affect you and people around you
  • Understand what are your responsibilities in the organisation and how your leadership styles are important to motivate your teams
  • Understand why you should adapt to change and overcome barriers to change
  • Contribute in delivering excellent service to different stakeholders


Click Here to register for this course



          3 days



    Hours To Be Earned

           18 Hours







          Sponsored by Ministry of Public Service, Administrative and Institutional Reforms