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Environmental issues

Course Title: Sustainable Service Delivery

Course Outline 


This course has been developed to help public officers understand the importance of implementing service continuity within their specific departments and Ministries.

There are a number of activities that need to be put in place in order to ensure service continuity in any organisation and to develop a service resilience attitude among public officers.

As part of this process, it is important that Ministries identify and understand the inter dependencies of their activities and the activities of other Ministries or private entities such as major suppliers or providers of critical infrastructure such as power, water and telecommunications.

The process involves three interlinked activities, that is, one which help to protect or recover the services, the critical activities, people and resources of the organisation.

The second which help to identify the impact of hazards that could cause a service interruption and thirdly by assessing these, public officers will be able to conduct a “impact risk assessment “and prioritise their risk reduction activities.




Course Objectives 


The objectives of the course are to enable participants to:

  • Understand service resilience in the public sector
  • Develop techniques for service continuity in the organisations
  • Assess the impact of service failure
  • Learn about effective service resilience plans
  • Identify service continuity strategies
  • Ensure plans and documents are regularly reviewed and updated
  • Administer the internal training programme which will support the resilience plans



Learning Outcomes


By the end of this course, participants will be able to:

  • Understand the importance of applying strategies in order to protect the organisation’s activities
  • Apply continuity plans in order to minimise risks
  • Better manage resources and activities of the Ministries
  • Understand their responsibility in recovering services after disasters
  • Support new staff in their awareness of plans and their role in delivering internal resilience


    Expected Completion

           3-4 weeks


    Hours To Be Earned

           3 Hours


    Online Assessment


    Online Certificate



           Rs 500


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