Course code: CASPE/1 |
Category: Organisational Excellence |
Level: Manual Grade |
Course Title: Training Programme on Performance and Public Service Excellence for Workmen's Group
Course Description
This course has been devised to provide employees operating at the frontline level, in the manual category, to understand their roles and responsibilities and how they contribute in the organisational structure. Everything that we do comes down to customer service, hence this course will empower manual grades workers to work towards a service and performance excellence organisation. At a stage where Ministries will be involved in Public Sector Business Transformation Implementation, this course will help manual grades workers to understand how it is important to motivate themselves and be more engaged in what they do.
The course covers the following topics:
Course Objectives
The objectives of the course are to enable participants to:
Learning Outcomes
By the end of this course, participants will be able to:
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Duration 2 days
Hours To Be Earned 12 Hours
Certificate
Price Sponsored by Ministry of Public Service, Administrative and Institutional Reforms
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